FAQ

How do I download your videos?

Please be sure that you are trying to download our files to your local drive with right click and save as. Or try the Free Download Manager you can download here!

How do I play your videos?

The best solution is to install the VLC media player you can download here. It should be no problem to view our videos with this player!

Will I get my money back if I do not like the content?

Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internetconection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

What is a collection?

Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

What will appear on my credit card statement when I pay per credit card?

You will find an entry named ‘shopmaker.com‘ on your credit card bill.

How do I enable cookies in my browser?

Please follow the instructions at this How-To!

Can I order a DVD via mail?

No this is not possible!

I lost my download link after I bought collections. How do I recover it?

Go to the shopmaker.com contact us page and write them. Please include the name of the collections you bought and when you bought them!

I own a lot of videos or pictures. Can I open my own shop with you?

Of course you can do! Please go to the shopmaker.com contact us page and drop them an email!